FAQ - On Stage Music Supply

Do you offer music lessons?

We do not offer music lessons ourselves, but we can help point you in the right direction. If you’re looking for free info, you can check out our Blog or How-to Videos, to help get you started. We also recommend a number of online learning options in our Lessons Resource.

Is my payment and order secure?

Keeping your financial information secure is extremely important to us. We follow industry standards to protect our data and utilize Trustwave to monitor our systems, protocols and procedures. To learn more, please click on the Trustwave icon below.

Keeping your personal information private is also very important to us. Please be sure to review our Privacy Policy.

I am a singer looking for a wireless microphone and a good quality PA System. Can On Stage Music Supply help me select the right equipment?

Yes. We are happy to assist you in selecting the best equipment for your specific needs.
Send us a email with questions. Sales@OnStageMusicSupply.com

After I place a order on your site, what happens next?

We do not charge your credit card until we have verified that the product(s) are in stock. We also find you the best and lowest cost shipping method. You will hear from our staff very soon with confirmation and final invoice amount.

My child’s school needs 50 violins and 12 cello’s. Is there a price break for high volume orders?

YES. We carry a wide range of school band equipment including violins and cello’s. We also carry all types of accessories such as cases, bows, rosin, chin rests and stands. We are more than happy to extend a special price for schools that order in quantity.

I own a bar and the sound system is out dated. Can On Stage Music Supply help?

Absolutely! We carry a wide range of audio – video components and speaker systems.

We also carry a wide range of audio accessories including wire and cable.

My church needs a full audio & video system with wireless microphones. Can On Stage Music Supply supply us with everything we need?

YES. We have a passion for Pro Audio. We will help your organization determine which components and accessories are needed, and deliver everything in a timely manner.

Can you help me decide which products are best for my needs?

Sure! Simply email Sales@OnStageMusicSupply.com We will be happy to assist you in selecting the right music gear!

What shipping carriers do you use?

UPS, USPS, FED EX & Trucking Companies

Do you offer free shipping?

Orders over $200 qualify for free shipping (within the lower 48 USA states only). Please note, certain over-sized items such as large PA Speakers will NOT qualify for free shipping. Please email us at Sales@OnStageMusicSupply.com before you place your order and we can verify whether your item is eligible for free shipping.

Do you ship outside the USA?

Yes. However, a wire transfer is the only terms we accept for international orders.

Do the products you sell carry a warranty?

YES.

Are the products you sell brand new?

Unless otherwise stated, all products are brand new factory sealed in the box.

If I have questions, who do I contact?

Please contact us at Sales@OnStageMusicSupply.com. In order to keep our prices as low as possible, we have a small staff and spend most of our time in the warehouse unloading shipments and packing new orders. As such, we have found the using email works better for us than a customer service phone line. We check for new emails throughout the day and will respond to all contacts within 24 hours.

Do you charge tax?

We charge sales tax for orders shipped in the state of Indiana.

What happens if the product I ordered is temporarily out of stock?

We will notify you within 24 to 48 hours of placing your order as to the availability and estimated shipping cost and estimated time of arrival of your product(s) If something is on back order, we will notify you when it comes back in before we charge your card.

How long does it take to receive my order?

We process orders on a daily basis. First we check inventory status, then we find the lowest cost shipping method. Your order should arrive within 7 business days in most cases.

What kind of products does On Stage Music Supply carry?

We carry most all kinds of music instruments & musical accessories such as guitars, drum sets, violins, saxophones,
clarinets, instructional material, DJ & Club gear, microphones, home audio components and so much more! Are you looking for something that you don’t see here, no worries. Email Sales@OnStageMusicSupply.com We will do our best to locate the musical product you are seeking!

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