Privacy Policy – Returns, Refunds and Exchanges Policy:

This privacy policy sets out how On Stage Music Supply uses and protects any information that you give On Stage Music Supply when you use this website.

On Stage Music Supply is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified
when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
On Stage Music Supply may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are
happy with any changes. This policy is effective from 07-17-17.

What we collect
We may collect the following information:

Name and job title, contact information including email address, demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers. What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping. We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting
using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical,
electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse
web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor
its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor
it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way
gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline
cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have
any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting
such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or
emailing us at Sales@OnStageMusicSupply.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Sales@OnStageMusicSupply.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address.
We will promptly correct any information found to be incorrect.

Returns, Refunds and Exchanges Policy:

How To Return An Item:
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
 
1. Please email Sales@OnStageMusicSupply.com to request a refund and we will assign you a RMA #.  (Return Merchandise Authorization #)

2. Include in your package a signed letter stating the reason for your return and the original receipt.
 
Return Exceptions:
Some items can not be returned if they are opened.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
 
Restocking Fee:
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
 
Exchanges:
If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
 

Payment Policy:
Accepted Methods of Payment:   Credit Card (Visa, Master Card, American Express, Discover)
  
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
 
Shipping Policy:
All orders are for products that are IN STOCK and ready to SHIP:  Will be shipped within 72 hours  Monday – Friday 8am – 5pm.
 
Carriers:
We use the following carriers to deliver our orders:   USPS, UPS, FedEx
 
Order Tracking:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
 
Shipping Rates:
The rate charged for the shipping of your order is based on the weight of your products, and your location.
 
Back Orders:
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
 

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